Shipping + Handling

 

Orders are shipped within 1-2 business days after receiving payment. Custom dolls may take up to 8 weeks. Please contact me for inquiries on rush orders.

Orders may be changed or cancelled within 24 hours of purchase. Please contact me, include your order number in the subject line and information about cancellation or change in the message field. Custom orders are final and may not be cancelled.

Thread+Love is not responsible for lost, damaged or stolen packages. We are not responsible and do not refund for lost or stolen packages or for items not received due to an incomplete or incorrect shipping address.

Domestic
All orders are shipped via USPS First Class mail. Tracking number will be provided when order is shipped.

International
All orders are shipped via USPS First Class mail. Tracking number will be provided when order is shipped. International customers are responsible for any customs or duty fees that may be incurred. Please keep in mind that shipping times may be affected by Customs.